Refund & Return Policy

1. Order Cancellation

Orders can be cancelled before dispatch. If the cancellation is accepted before dispatch, the eligible amount paid will be refunded in full to the original payment method.

Once an order has been dispatched, cancellation may not be possible. If cancellation is accepted after dispatch, actual non-refundable shipping/logistics charges already incurred may be deducted from the refundable amount, where applicable and legally permissible.

2. Return Eligibility

Products may be returned within 7 days of delivery if they are:

• Unused and in original condition and packaging.
• Damaged or defective upon delivery.
• Incorrect, wrong, or different from the product ordered.

All return requests are subject to verification and approval by TEP4U.

3. Photo Proof for Refund/Return Approval

For products that are wrong, damaged, defective, or incorrectly supplied, the customer must provide clear and relevant photographs of the product, packaging, shipping label, and the issue for verification and approval.

An unboxing video may also be required for certain damage, shortage, or incorrect-product claims. Refund, replacement, or return approval will be subject to successful verification by TEP4U.

4. Non-Returnable Products

Returns are generally not accepted for:

• Opened, used, applied, or partially used products.
• Products damaged due to improper handling or use after delivery.
• Products without required original packaging.
• Final-sale or clearance products where specified.
• Customized, printed, specially manufactured, made-to-order, or bulk orders, except where the product is defective, damaged, incorrect, or otherwise eligible under applicable law.

5. How to Request a Return

To initiate a return, contact info@tapesforyou.com within the applicable return period with your Order Number, reason for return, and required photographs/videos.

Do not send any product back without receiving return instructions from TEP4U. Approved products must be securely packed and returned as instructed.

6. Return & Shipping Charges

For approved returns caused by a wrong, damaged, defective, or incorrectly supplied product, TEP4U will arrange or bear the applicable return logistics cost, subject to verification.

For other eligible customer-requested returns, applicable return shipping/logistics charges may be borne by the customer.

7. Refund Processing

Once an approved returned product is received and inspected, the refund will generally be initiated within 5–7 business days.

Refunds will normally be made to the original payment method. The time taken for the amount to reflect may vary depending on the bank, payment gateway, card issuer, or UPI provider.

8. Free Shipping & Delivery

TEP4U offers Free Shipping on eligible orders of ₹899 or above.

The ₹899 minimum is calculated on the eligible product/order value after applicable discounts and excluding shipping charges. Certain bulk, customized, oversized, excluded products, or locations may not qualify.

Orders below ₹899 will attract applicable shipping charges, which will be displayed at checkout.

Delivery timelines may vary due to courier delays, weather, holidays, remote locations, incorrect addresses, or circumstances beyond TEP4U's reasonable control.

9. Incorrect Address, Failed Delivery & COD

Customers are responsible for providing a complete and accurate delivery address and contact details.

If an order is returned by the courier due to an incorrect address, repeated delivery failure, refusal to accept delivery, or other reasons attributable to the customer, applicable re-shipping/logistics charges may apply.

For COD orders, repeated refusal or failed delivery may affect future COD availability.

10. COD Order Cancellation After Dispatch

For Cash on Delivery (COD) orders, cancellation requests made after dispatch may be subject to the actual non-refundable logistics/shipping costs already incurred by TEP4U, where applicable and legally permissible.

Since payment has not yet been collected for a COD order, the applicable logistics charges, if any, may be communicated to the customer separately and may be collected through an online payment link or other payment method provided by TEP4U before the cancellation is processed.

If a COD order is refused or not accepted at the time of delivery, the order may be returned to TEP4U by the courier. Repeated COD refusals or failed deliveries may result in restrictions on future COD orders.